Privacy Policy
Last updated: 24/09/25
Rhubarb n Custard (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following information:
- Personal information you provide: such as your name, email address, or phone number when you contact us, subscribe to a mailing list, or make an enquiry.
- Technical information automatically collected: such as your IP address, browser type, device information, and website usage data (via cookies or similar technologies).
2. Lawful Basis for Processing
We only process your personal data where we have a lawful basis under UK GDPR, including:
- Consent – when you sign up for marketing communications.
- Contract – when responding to enquiries related to our services.
- Legitimate interests – for improving our website and services.
- Legal obligation – if required by law.
3. How We Use Your Information
We may use your information to:
- Provide, improve, and personalise our services.
- Respond to enquiries and provide customer support.
- Send updates, offers, or marketing communications (only if you have opted in).
- Monitor website usage to improve performance and security.
4. Sharing Your Information
We will not sell or rent your personal data. We may share information with:
- Service providers (e.g., website hosting, analytics) who help us operate our website.
- Regulators or law enforcement if required to comply with legal obligations.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse traffic. You can control or disable cookies through your browser settings.
6. Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.
7. Children’s Privacy
Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal data to us, please contact us immediately, and we will take steps to delete such information from our systems. Parents and guardians are encouraged to supervise their children’s online activities.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Request erasure of your personal data (“the right to be forgotten”).
- Restrict or object to our processing of your data.
- Withdraw consent (where we rely on consent).
- Lodge a complaint with the Information Commissioner’s Office (ICO).
You can contact the ICO at:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
www.ico.org.uk
9. Data Security
We take appropriate technical and organisational measures to protect your personal information. However, no internet-based service is completely secure.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Rhubarb n Custard
Email: info@rhubarbncustard.co.uk
Address: 15 All Saints Walk, The Ridings Shopping Centre, Wakefield, West Yorkshire, WF1 1US